Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it – unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@caliraglow.com. Please note that returns must be sent to the following address:

207 Regent Street, London, ENG, W1B 3HH, GB

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any return questions, you can always contact us at info@caliraglow.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Unfortunately, we cannot accept returns on sale items or gift cards. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition you received it – unused, with tags, and in its original packaging – and you will need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund is approved. If approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember that your bank or credit card company may also take some time to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@caliraglow.com.

Contact Information

DEMERIO LTD

Address: England and Wales (Registered Office)

Company Number: 17112687

Email: info@caliraglow.com