Shipping policy

Shipping Policy

Effective March 2026

At Calira, we strive to deliver your order quickly and efficiently.

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1. Processing Time

Orders are processed within 1–2 business days after payment is received. Once your order has been shipped, you will receive a confirmation email with tracking information.

Note: Orders placed during the weekend will be processed on the next business day.

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2. Shipping Destinations & Delivery Times

We deliver to the following countries with the estimated delivery times below:

Important Note: Delivery times may vary due to customs clearance, carrier delays, or unforeseen circumstances.

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3. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your order using the link provided.

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4. Delivery Delays

We strive to deliver within the stated timeframe. However, delays may occur due to:

• Severe weather conditions

• Customs processing

• High order volume (e.g., holidays or sales)

If your order is delayed beyond the estimated time, please contact us at info@caliraglow.com

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5. Lost or Stolen Packages

Once the carrier confirms delivery, Calira is not responsible for lost or stolen packages.

If your package appears to be lost:

• Double-check the delivery address

• Ask family members or neighbors

• Contact the carrier directly

If the issue remains unresolved, contact us at info@caliraglow.com

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6. Damaged Products

If your order arrives damaged, please email us at info@caliraglow.com within 48 hours with:

• Your order number

• Photos of the damaged products and packaging

Depending on the situation, we will offer you a replacement or a full refund.

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7. International Customs & Taxes

Customers outside the USA and UK may be responsible for applicable customs duties or taxes. Customs clearance times may affect delivery estimates.

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Contact Information

DEMERIO LTD